Our toilets are dirty: Report of the social audit into the Janitorial Service for communal flush toilets in Khayelitsha, Cape Town

The social audit found that:

Quality of service

  • A third of residents say that janitors clean their toilet only one day per week
  • Janitors say they work on weekends, but most residents don’t agree
  • Roughly half of residents are unsatisfied or very unsatisfied with the janitorial service
  • Some residents clean the communal toilets themselves
  • Almost half of the toilets inspected were either dirty or very dirty inside
  • Over half of the toilets inspected were either dirty or very dirty outside
  • Most toilets are locked and not all residents can access a toilet • Janitors cannot easily access toilets Maintenance of Toilets
  • One in four flush toilets audited were not working
  • Janitors are not fixing or reporting minor faults

Systems and Equipment

  • Most residents found out about the janitorial service by observing janitors
  • Most janitors are employed in the sections in which they live
  • Most janitors have a contract and have consistent work hours
  • The distribution of janitors is unequal and not all sections have enough janitors
  • Janitors do not have the required cleaning equipment
  • There is no designated role for ward councillors
  • The Fault Reporting system does not work effectively for toilets in informal settlements

Health, Safety and Labour

  • Janitors are not receiving the required training as required by City janitorial service documents
  • Only one in eight janitors were inoculated against disease as required by City janitorial service documents
  • Janitors do not receive the required Protective Personal Equipment (PPE) as required by City janitorial service documents

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