The Community Score Card (CSC): A generic guide for implementing CARE’s CSC process to improve quality of services

CARE Malawi developed the Community Score Card (CSC) in 2002 as part of a project aimed at developing innovative and sustainable models to improve health services. Since then, the CSC has become an internationally recognised participatory governance approach for improving the implementation of quality services. This toolkit gives practical, step-by-step guidance on using the CSC approach. The toolkit is generic in nature and can be applied in any sector including health, education, water and sanitation, and agriculture.

The Community Score Card (CSC) approach can be used to facilitate good governance through promotion of participation, transparency, accountability and informed decision-making. The approach brings together community members, service providers, and local government to identify service utilization and provision challenges, and to mutually generate solutions, and work in partnership to implement and track the effectiveness of those solutions in an ongoing process of quality improvement.

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