This note provides an introduction to the community score card process describing it as a community based monitoring tool that is a hybrid of the techniques of social audit, community monitoring and citizen report cards.
It breaks the process into the following four components:
(i) the input tracking scorecard,
(ii) the community generated performance scorecard
(iii) the self-evaluation scorecard by service providers, and last but certainly not least,
(iv) the interface meeting between users and providers to provide respective feedback and generate a mutually agreed reform agenda
The note then divides the CSC implementation process into the following six key stages:
- Preparatory groundwork
- Developing the input tracking scorecard
- Generation of the community performance
- Generation of the self-evaluation score card by facility or project staff
- The interface meeting between community and providers
- The follow-up process of the institutionalisation
These stages are described in detail with guidance.